Contact Us

Need to register bike?

If you have bought a new Falcon bike recently then click on the link below to register your bike with us.

In the unfortunate case that your bike is ever stolen or lost, we will store your unique bicycle serial number so that your bike can be traced and hopefully returned to you.

It is all part of the service from Falcon in order to help our customers…

Register Bike

Frequently asked questions

I have bought a new Falcon bike but need help to assemble it

Once you have bought your new Falcon bike we want you to be out riding and enjoying it as soon as possible. We understand that for many people building a bike can be daunting and therefore to make your experience more enjoyable we have created some great support videos to talk you through each step of assembling your new Falcon bike.

 

Please visit our “Customer Support” centre to view online tutorials and to download manuals and quick-start guides.

I have lost the instruction manual for my Falcon bike, can I get another?

Of course you can, it would be our pleasure.

Please visit our “Customer Support” centre to view online tutorials and to download manuals and quick-start guides for your bike.

My brakes are not working properly, what can I do?

Once you have bought a Falcon bike, we want to ensure you continue to get enjoyment out of it for years to come. To help you maintain your bike in great working order, we have created some simple to follow support videos to talk you through maintaining each element of your Falcon bike.

Please visit our “Customer Support” centre to view online tutorials for setting and adjusting your brakes.

View all FAQs

Having problems with your bike?

Please also note we only hold information on our current range of cycles (and models up to 2 years old) and therefore will be unable to help check specifications or supply parts for older bikes or provide old decals for them.

For information upon our older models and bicycles from yester-year, especially if you are looking a restoring one of our old classics like the ‘Team Banana’ or San Remo’ we recommend visiting the experts at www.retrobike.co.uk

We work closely with our carefully selected retail partners to resolve any issues and keep you out riding. In the unfortunate case that you have a problem with setting up your bike, or setting the brakes and gear, then we recommend that you check out our help videos in the “Customer Support” section of the website.

For any other issues please contact the retailer who you purchased your Falcon bike from, and they will assist you with your enquiry.

Please note we are unable to deal with customer queries directly, but will work closely with your retailer to promptly resolve any issues.

 

Customer Support

Ask a Question

If you have a question please fill in the fields below, click send and someone will get back to you within the next 24 hours - Thank you.

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Contact Details

MV Sports & Leisure Ltd.
35 Tameside Drive
Castle Bromwich
Birmingham
B35 7AG


Email:

Technical.Support@MVSports.com